You are working at the help desk and you get a message that a user cannot access the internet. you open a command prompt, ping the workstation's ip address, and get a response. you ask the user to try the internet again. he does so with the same result-no connection. which type of device is most likely to be the problem
The connection to the switch or router might be disrupted with the disconnection of the cable. Ask the user to check if the ethernet cable is properly connected.
