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11-03-2020
Biology

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Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This characteristic of services is known as ________. A) inseparability B) intangibility C) variability D) perishability E) heterogeneity

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zainabadamuisah07 zainabadamuisah07

16-03-2020

Answer: B, intangibility

Explanation: Intangibility as a characteristic of service means service cannot be seen, touched, smelled, heard or felt before they are bought. Example, a medical doctor about to diagnose a particular condition, the patient cannot see or smell the act of the diagnosis but rather just waits for the result.

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