Answer:
Option b is the correct answer for the above question.
Explanation:
The process is a term which is a collection of task used to solve any problem. The above question asked about the term which is used to identify the problem, understand the problem and solve the problem by planning and implementation. SO the process concludes all of the above steps. It is because these steps are used to solve the problem. So the answer is option d while the other is not because--