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A user calls the help desk and states that she suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform first to troubleshoot this issue?(A) Reinstall the network driver (B) Assign a static IP address(C) Check the network cable (D) Replace network card

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Answer: (c) Check the network cable

Explanation:

IN DHCP the IP address is assigned automatically, however even after running IPCONFIG the IP address is shown as 0.0.0.0. So in this case it is better to check if the network cable whether it is connected or not. Sometimes the connection might be loose and the user is unable to access the internet.

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