Ari works as a manager for a home inspection company. Recently, his home inspection specialist has been having problems. He isn't finding key problems for home buyers. For example, last week, he neglected to notice extensive termite damage in a house that was for sale. The first thing Ari should consider as he tries to solve this problem is:
a. Whether employees really care about the organization
b. Whether employees are smart enough to do their jobs
c. Whether home inspectors find their jobs exciting
d. Whether or not the company's work systems might be getting in the way of the inspector's performance