Therapeutic Communication A mass is seen on the client's mammogram, and a follow-up stereotactic core needle biopsy is performed. The tumor specimen is found to be cancerous. The client learns that she has a cancerous tumor requiring surgery. She tells the nurse that this is a mistake. She is insistent her specimen was mixed up with someone else's. Which nursing intervention best promotes effective communication?
a) Reassure the client that mistakes rarely occur in healthcare
b) Provide emotional support and acknowledge her feelings
c) Dismiss the client's concerns as anxiety
d) Confront the client about the unlikelihood of a mix-up