2. You are the manager of a small boutique hotel chain. Lately, you have noticed that your
employees are failing to follow directions and procedures both independently and in
teams. You decide to hold a meeting to reiterate and reinforce the importance of following
directions and procedures at the hotel. What will you say in this meeting? How will you
explain the importance of following directions and procedures to your staff? How will you
ensure that they start following directions and procedures after the meeting? Explain.