You have been called in to advise the owners of an exclusive new luxury hotel. for the venture to succeed, hotel employees must focus on providing customers with the highest quality service possible. the challenge is to devise a way of organising and controlling employees that will promote high-quality service, that will encourage employees to be committed to the hostel, and that will reduce the level of employee turnover and absenteeism-which are typically high in the hotel business improve turnover and typical in the hotel business.