In your continuing work with the Operations area at Informational Systems, you meet with non-management employees to discuss performance issues.
They reinforce the information you received from their managers-goals are set at unrealistic levels as almost no one achieves their quarterly target. The
employees go on to describe the impact of working harder and still failing-low morale, stress, absenteeism, and turnover.
Discussion Prompt
What recommendations would you provide to IS regarding their Operations area in addition to re-evaluating performance targets?